Services

It is important for consumers to be protected when engaging in transaction with business or individuals. It is not uncommon that a customer’s right gets violated, for example, in receiving incorrect products when purchasing online goods. Some consumers might be reluctant in enforcing their consumer protection right.

Hence, our lawyers provides solution of such reluctance by dedicating to protect the rights of consumers and ensure that they are treated fairly in all transactions. We offer some range of services related to consumer protection such as:

1. Providing legal opinion, i.e. regarding product liability and strict liability;

2. Representing in consumer dispute resolution at Consumer Dispute Resolution Body (Badan Penyelesaian Sengketa Konsumen) through mediation, conciliation, or arbitration;

3. Representing in consumer dispute resolution in court by preparing and filing lawsuit, representation in hearing, and filing for appeals (appeal to the High Court, cassation, judicial review to the Supreme Court).

4. Providing legal advice in consumer fraud, i.e. identity theft issue, mortgage fraud, debit/credit card fraud; and

5. Other legal services related to consumer protection.